Periodically, everyone says something worth repeating.
Here are potential candidates from my own lips.

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Books Without Indices

A non-fiction book without an index is only half a book.
~Tim Chastain

Loaning Books

Do not lend-recommend! Even more so than with tools, possession of books seems to equal ownership. Give books as gifts or recommend them, but never loan them.
~Tim Chastain

Reading the Opposition

I find that I benefit more from reading books by those with whom I disagree than by those with whom I do agree.
~Tim Chastain

Changing Opinions

If, when we are old, we hold the same views we inherited when we were young, then either we are extraordinarily fortunate to have been born into total truth, or we have failed to reason for ourselves.
~Tim Chastain

Argument and Persuasion

I love the exchange of ideas, but I am not inclined to try to persuade others to my viewpoint. Too often, I have been successful only to change my mind and leave my disciples behind.
~Tim Chastain

Customer Service

The company that takes pride in its aggressive customer service and yet does not provide paper towels in its public restrooms is kidding itself.
~Tim Chastain

Perfect Retail Sale

The perfect sales transaction is when the customer spends the largest possible amount and leaves happy.
~Tim Chastain

Management Positions

The manager makes the position; the position does not make the manager.
~Tim Chastain

Try Again

If at first you don’t succeed, CHANGE SOMETHING, then try, try again.
~Tim Chastain